System active: lead protection enabled

Location #7 shouldn’t answer the phone differently than location #1.

Backstop Connect is an AI-powered call answering, lead follow-up, and customer reactivation system built for multi-location home service operators. One setup, deployed identically across every branch.

We’ll map your locations and call volume, then quote a per-location price. No spam, ever.

The revenue gap

Every location has the same three leaks — they just compound.

One missed call at one shop is a rounding error. The same leak at every location, every day, is the gap between what you’re generating and what you’re actually booking.

Calls that don’t get answered — or don’t get answered well

An AI receptionist answers every call at every location the same way: qualifies the job, books the appointment straight onto that location’s calendar, and hands off to a person for anything it can’t handle.

Leads that go quiet before they book

Every inbound lead — web form, missed call, unfinished quote — gets an AI-personalized follow-up sequence at every location, without relying on whoever is at the front desk that day.

Past customers who never get asked to come back

Every completed job triggers an automatic reactivation sequence months later — the maintenance visit, seasonal check-up, or referral ask — run consistently across every location.

The system

Three systems, one deployment, every location.

Each location gets its own phone number and calendar, running the exact same system — so results don’t depend on which branch a customer happens to call.

Answer

An AI receptionist for every location

i.Answers calls, handles common questions, and qualifies the job
ii.Books straight onto that location’s calendar
iii.Hands off to a real person for anything it can’t resolve
iv.Same call quality whether it’s location #1 or #12

Recover

Every lead gets followed up, automatically

i.AI-personalized follow-up, not a canned template
ii.Runs across every location without relying on staff to remember
iii.Abandoned quotes get the same treatment as missed calls
iv.One dashboard shows recovery performance per location

Reactivate

Past customers get brought back, on a schedule

i.Seasonal and maintenance reactivation, timed automatically
ii.Review and referral requests after every completed job
iii.Applied consistently, regardless of which location did the job
iv.Rolls up into the same per-location reporting

Built for operators running the same business in more than one place.

Multi-location HVAC, roofing & plumbing

6+ locations or crews, where a missed call is a lost job worth thousands, not dollars.

Regional home-service franchise groups

Consistency across franchisees matters as much as the technology itself.

Operators standardizing before they scale

Adding locations faster than you can hire and train front-desk staff for each one.

Not a fit yet

Single-location shops — a single-site tool will serve you better and cheaper.

Simple pricing

Priced per location, so it scales the way you do.

One flat monthly rate per location, tiered by how many you’re running. No per-minute or per-call surprises.

LocationsPer location / monthSetup, per location

1–5$850$1,200

6–15$750$1,200

16+$650$1,200

Plus a one-time $2,000 account setup, regardless of location count. Exact quote confirmed after we map your location count and call volume.

“Backstop Connect is about making sure every location is running the same system, so results stop depending on who happened to answer the phone that day.”

— Tyler Miles Lewis, founder

Your next step

Get a per-location quote for your footprint.

Tell us how many locations you’re running, and we’ll size a plan against your actual call volume — not a one-size number.

We’ll map your locations and call volume, then quote a per-location price. No spam, ever.